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Refund policy

Return, Refund & Exchange Policy – Younik Skincare

Effective Date: 14 August 2025
Brand Name: Younik Skincare (A brand of Tificto Technologies Private Limited)
Website: www.younikskincare.com
Contact Email: support@younikskincare.com
Registered Address: J.S. Tower, Ring Road, Near 6 No. Pulia, Dehradun, Uttarakhand, India – 248001
Manufacturer: Palmist Healthcare Pvt. Ltd., D-36, Sector-4, Bawana Industrial Area, New Delhi – 110039

1. Overview

At Younik Skincare, your satisfaction is our priority.
Due to the personal care and hygiene nature of our products, we follow a strict but fair return policy to ensure safety, authenticity, and quality for all customers.

2. Eligibility for Returns

We accept returns only if:

  • The product is unused, unopened, and in its original packaging.

  • The return request is made within 7 days from the date of delivery.

  • The product was received in a damaged, leaked, or defective condition.

We do not accept returns if:

  • The seal is broken or the product has been used.

  • The product was purchased during a clearance sale or marked as “non-returnable”.

  • The return request is made after 7 days from delivery.

3. Damaged / Defective / Wrong Item Received

If you receive a damaged, defective, or wrong product:

  • Email us at support@younikskincare.com with your order number, product photos, and unboxing video (if available).

  • We will verify the issue and arrange for a replacement or refund at no extra cost.

4. Return Process

  • Contact us at support@younikskincare.com within the return window.

  • Our team will confirm eligibility and share the return address.

  • Pack the product securely in its original packaging.

  • Ship it to the address provided (return shipping costs are borne by the customer unless the product is defective/damaged).

5. Refunds

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 7-10 business days to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

6. Exchange Policy

  • Exchanges are only available for defective, damaged, or incorrect products.

  • We do not allow exchanges for different variants, fragrances, or product preferences once an order is delivered in good condition.

Exchange Time Frame

At YOUNIK Skincare, we want you to be fully satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request an exchange within 7 days from the date of delivery.

Conditions for Exchange:

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order confirmation or invoice) is required.

  • Exchanges are only applicable for the same product or a product of equal value.

Process:

  1. Raise an exchange request by contacting us at support@younikskincare.com within 7 days of delivery.

  2. Once approved, our team will arrange a pickup or guide you through the return process.

  3. After receiving and inspecting the product, we will ship the replacement within 5–7 business days.

Non-Exchangeable Items:

  • Opened or used skincare products.

  • Products without original packaging or tampered seals.

  • Items purchased during special sales or promotions (unless defective).

7. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Products that have been opened or used

  • Items without original packaging or invoice

  • Free gifts or promotional items

8. Contact Us for Returns

📧 support@younikskincare.com
📍 J.S. Tower, Ring Road, Near 6 No. Pulia, Dehradun, Uttarakhand, India – 248001

9. Legal Compliance

This policy complies with the Consumer Protection Act, 2019, and relevant e-commerce guidelines in India.